The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We will only use your shipping and billing address, and contact information:
-- To communicate with you about your order
-- To fulfill your order
All Orders are processed within 24 hours, and we start making your custom piece right away. The whole process, from shearing, spinning, and dying the wool to weaving, washing, and transporting the rug, takes roughly 2 to 3 weeks. In the winter months, the drying process takes a bit longer, so please allow an additional 1 week for delivery.
For shipments to the USA, UK, and Europe, it's on us. All of our prices include the cost of shipping.
For international orders, it depends on where you live. Shipping rates will populate during checkout.
If you are shipping within the USA, local sales tax will be charged where applicable. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by us and pay use tax on those purchases unless exempt under local State law. As for Duties, they do not apply to shipments to the USA.
ALL destinations are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties are not included in your final purchase price.
We ship Worldwide! If you don't see your country, please contact us, and we will look into it.
As soon as we mark the item as shipped, You'll receive an Email with the tracking number to follow its journey across the world!
In a rush? Send us a note, and we'll do everything we can to accelerate the process, but remember weaving a Handmade rug takes time!
We take all precautions to keep your rug safe in transit, but if something happens along the way, don't worry. Drop us s message, and we'll make it right!
All orders are shipped via FedEx or DHL from Morocco.
All items are shipped by air from Morocco, so your order shouldn't take more than 3-5 business days between the time it takes off and when it arrives at your door.
Unfortunately, FedEx and DHL do not allow for weekend delivery.
After placing an order, you have until 24 Hours to cancel and receive a refund. Because every piece is made just for you, entirely by hand, orders cannot be canceled past this deadline